Our business is operational and shipping orders in accordance with the current COVID-19 alert levels. It is important to note that our staff will be working remotely.
Our distribution warehouses & courier providers will be experiencing an increase in volumes while operating with reduced capacity due to current restrictions. Our standard dispatch and delivery time frames will extend during this period.
We are actively monitoring the COVID-19 directives from the Government, our distributors & courier partners. Please check back here for any updates to our operations
The customer agrees to be bound by this sale agreement and accepts its terms and conditions (unless the customer has signed a separate formal purchase agreement with Nova Tech Solutions, in which case the separate agreement shall govern).
The contract is formed only when the goods are dispatched by the seller.
If you’re acquiring the goods (or services) for the purpose of a trade or business then you agree that the consumer guarantees provided for in the CGA will not apply. If you’re acquiring the goods (or services) for a non-business purpose then these terms will be interpreted subject to the Act and nothing in these terms will limit your rights under the Act. We do not provide any Express Guarantees as defined in the Act.
The seller is entitled at any time to correct all errors and omissions (whether clerical, computational or otherwise) in any advertising, quotation, pricing, invoice or acknowledgement.
While our best efforts are made to keep our stock levels and pricing accurate we cannot be responsible for any errors in stock levels and pricing. The seller will notify they buyer promptly of any error or omission discovered by the seller, and give the buyer a full refund.
The seller relies on information from its suppliers and product manufactures. Descriptions, illustrations and literature are therefore not binding on the seller. If the goods do not match the description on the seller's website, the buyer should inform the seller immediately so that the seller may take appropriate action. Nova Tech Solutions can offer a full refund if the correct product is more or cannot be sourced at the price of the un-matching item. Nova Tech Solutions is not required to send an item of higher value and a full refund of original order is sufficient.
The seller reserves the right to dispatch the buyer's order in one delivery or by instalments. Failure to deliver any instalment shall not entitle the buyer to repudiate the contract as to any instalments already delivered. The buyer may cancel any undelivered instalments.
Any quotations of delivery times by the seller are made in good faith but are estimates and the seller shall not be bound by such quotation.
If a product is ordered but later found to be out of stock the seller reserves the right to put the order on back order and confirm a suggested ETA. with the customer. The customer may ask Nova Tech Solutions to either find and offer an alternative (similar) product (if an alternative option is available) price differences will need to be paid by the customer if the cost is higher or if cheaper the difference refunded by Nova Tech Solutions to the customer or if the E.T.A. is to far offer a full refund to the customer.
Faulty Repair and Replacement
Shipping of faulty products or credits.
How to Process a Return or Credit
This is nice and simple just go to our returns and repairs page here: http://www.novatechcs.co.nz/support_returns.php. Fill in the details on the returns for, then click submit. Our returns team will then organise a return number and details for returning the product for repair/replace or credit. Or advise if more detail is required or if the item cannot be returned.
You will get a reply within 24 hours of sending (weekdays only) usual time to get a authorised RA number is 1-2 days. However some RA’s may take longer depending on the warranty provider and the reason for return.
All our products are supplied by N.Z. Distributors so all warranties are supported within N.Z. On very rare occasions when the distributor is out of stock or a product has become obsolete and no more are available in N.Z. to replace your unit there may be a shipping wait for a replacement to come to the distributor from overseas. If no replacement can be sourced then either an alternative product or credit will be offered.
The buyer shall ensure that the goods ordered are fit and suitable for the purpose for which they are required before purchasing and the seller is under no liability if they are not.
The buyer is entitled to only such benefits as the seller may receive under any guarantee given to the seller by the manufacturer of the goods.
The warranty does not cover damage from misuse, accident, negligent, inappropriate or improper operation, maintenance, installation, modification, adjustment or overclocking .
The seller's liability under this contract and the warranty in this clause is confined to the buyer named in this contract, it being agreed that the seller has no liability to any purchaser of the goods from the buyer in that the buyer's rights under the contract are not assignable without the prior written consent of the seller.
The seller shall not be liable to the buyer for any loss or damage directly or indirectly arising out of or in connection with any delay in delivery of the goods, or failure to perform any term of this contract where such delay or failure is caused directly or indirectly by an act of God, fire, armed conflict, labour dispute, civil commotion, intervention of a government, inability to obtain labour, materials or facilities and accidents, interruptions of, or delay in transportation or any other cause beyond the seller's control.
Any claim or dispute arising hereunder shall be subject to arbitration in accordance with the Arbitration Act 1996.
The contract including these terms and conditions of sale shall be governed by New Zealand Law.
Collection of your information:
When you request goods or services we may collect personal information supplied by you to enable us to perform our business activities. When you visit our website, we may use tools and methods (such as cookies, sessions and website statistics software) to collect certain information about your visit, including:
Disclosure of your information:
Where we engage third parties to undertake services, we may provide those third parties with some of your information if it is required to fulfil those services and only to the extent required to fulfil those services. Examples of such third party providers may include, but not limited to our distributor/suppliers, manufacturers, service agents, courier companies, payment processors and web hosting providers.
Except as detailed above we do not share, sell, rent, or lease information to third parties and your personal information will only be disclosed to those employees within our organisation who have a need to know in order to ensure you are provided with correct information or to request goods and services related to this website.
Access and corrections:
You have the right to ask for a copy of any personal information we hold about you, and to ask for any inaccuracies to be corrected. If you make a request, we will ask you to verify your identity. There may be instances where we cannot grant you access to the personal information we hold. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at firstname.lastname@example.org. If you are a registered user of our website, you may also log in to your account and update your personal information.
Unsubscribing to electronic messages:
If you no longer wish to receive marketing emails from us you may unsubscribe by using the link found in any promotional email, logging into your account and changing your preferences or contacting us at email@example.com
Storage and security:
We will take all reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access or modification. If you suspect any misuse or loss of, or unauthorised access to your personal information, please let us know immediately. When using our website your information will pass through a secure server using SSL (secure sockets layer) encryption technology. The encryption process ensures that your information can not be read by or altered by outside influences.
Please note we do not store any credit card information.
Third party websites:
This website may contain links to third party websites. We are not responsible for the content of third party websites, or the manner in which those websites collect, store, use, and distribute any personal information you provide.
We are an online technology shop based in Auckland, New Zealand selling a wide range of Computer & Electronics Accessories & much more.
We accept Stripe, PoLi, Laybuy, Afterpay & Bank Deposit. Prices are in NZ Dollars and include GST.